Helpful Topics/Happy Pets/Troubleshooting

Bugs We are Fixing

Grace Jones
posted this on November 27, 2010 14:24

 

Viral Links [Blessings, Shy Pets].
Temporary Idols disappearing (11-27-2010) 
Pets turning into shadow pets. (11-27-2010) 
Users not being able to access their gift boxes or hotels. (11-27-2010) 
Blessings not counting down hours on baskets. (11-27-2010) 
Not being able to add or remove neighbors (11-19-2010) Fountain of Youth and Rabbit Hole not moving to different rooms
Temporary Idols disappearing (11-27-2010) 
Pets turning into shadow pets. (11-27-2010) 
Users not being able to access their gift boxes or hotels. (11-27-2010) 
Blessings not counting down hours on baskets. (11-27-2010) 
Not being able to add or remove neighbors (11-19-2010) 
Fountain of Youth and Rabbit Hole not moving to different rooms
Baskets not staying fed - you need to open a help ticket to get the account refreshed on the server. 
Open a help ticket here: 
FIXED:
Timed idols are not running out 10/27/2010
Adding Neighbors 10/26/2010 
Tombstones are not Visible once placed 10/26/2010 
Pink Panda/Chameleon Collection not able to be removed from Gift Box 10/26/2010 
Glow Offspring Looses glow 
Collected all 5 panda decorations, but no free panda 
Litter Box in Nursery 10/20/2010 
Tombstones disappear when placed 
Neighbors not adding again 
Pet Park Access 10/18/2010 
SB request are not being recieved/sent. 
Social Breedings and Message inbox not working 
Pink Fable Dragon's eye color from the Feeling Lucky game has been fixed (retroactively fixed to pink). 
Spin Chameleon is Not producing items 
Can not purchase Dyes 
Adding neighbours, white screens. 
Cannot move items or pets to attic, nursery or some rooms and yards. 
Dyed bears come out multi-color. - NEWLY dyed bears will be solid colored. 
Gifted random cats turn black (fixed for NEW purchases) 
Gifted Adoption Idols do not move out of the gift box. 
oops lost connection error 
random cat was released by error and it would not grow, so anyone who had received "random cat" it has been changed to a white cat 
Hats do not appear on bears. 
Walls get stuck in the Gift Box from Accessory Box Gift 
Timed Idols are losing time in the inbox.- the fix is retroactive, if you have an idol in your gift inbox(doesn't matter how long ago it was placed there), when you place it in your room you should be able to use the idol for it's full term. 
Litterboxes getting stuck in nursery- this fix is not retroactive. If you still have a litterbox stuck, please post in the bugs forum and we will remove it. 
Premium purchases not going through and not able to be disputed. 
Duck bills falling off. 
Totally black pets appearing in room - DONT feed/move/anything with these pets, as they will disappear on your next refresh. Glitch on the servers. 
Upgraded piggy bank doesn't change appearance 
Level-locked items that are above your level don't display correctly in store 
Game won't load in IE 
XP Idols not working properly. 
Gift box not clickable (Workaround: Refresh game with every gift you need to place in the game) 
Trapped Pets issues on server 10 
Idols received as gifts won't come out of the inbox 
Gift button - Not yet active!! 
Visit streak resetting for Pandora pets 
Reduction in size of nursery 
Dress up section showing other items 
New yard not displaying properly 
Gifts not being received - we may have made a fix for this, but unfortunatly all the old gifts wont work. All those will have to be 'ignored' on Facebook and new ones will have to be sent. 
Neighbors displaying as No Name 
Ferret Popup constantly appearing - WORK AROUND: Refresh your game, it will stop it constantly appearing. 
Accepting a neighbor doesn't change their status from pending- Fixed. 
BUT you will have to re-send these neighbor requests which were accepted or sent during the bug. 
flash error when trying to publish orphan bunnies 
Hats not staying on Fluffy Cats 
Pet sale pop-up offer for 00000 coins 
- Corrected Psychedelic Parrot name 
- Bunny Ears forum feed image display 
- Baby Blue Bunny forum feed image display 
- Pets now breed in front of the screen (prevents baby baskets from becoming hidden behind objects) 
Adult mixed breed Parrot sale price 
Baskets now appear at the front of the screen instead of at the back (so less likely to be behind furniture) 
Outdoor furniture is not able to move from yard to yard. 
Blessings not working. 
Baskets not growing, or need feeding too often. 
- Babies coming out as adults when hatching from the basket (or aging to adult instantly after birth) 
- dog collars not being reusable 
- Purchasing the same clothing within the same room for different pets 
PIN # errors in Pet trader, passwords starting with 0 being rejected when they are correct 
Siamese cat's "Meow" 
pets displaying more than once in the FIND A PET tab 
Hats and Collar available for adoption 
"Use" clothing error (switching items from pet to pet) 
Sale price, growth time, feed time for Grey Husky 
Sale price, growth time, feed time for Grey Dalmatian 
Fixed room loading error if you own a Spotted Dog or Brown Poodle 
Pets not showing in the Happy Hotel (If you have more than 4 pets checked in that exceed the maximum capacity, you'll have to check out the extra pets to see them populate in the window) 
Adopted pet lands in Happy Hotel 
Mocha German Shepherd- Mouth has been fixed from black to dark brown 
Selling price of old coin dogs 
Mystery Box Crashing browsers 
Blessed Basket pets hatching as full adults. 
Dogs look sad in grooming screen 
Pig and Bird eating not displaying food. 
Store doesn't scroll right in IE8- TEMPORARY WORKAROUND : Use Firefox or Chrome to access the store 
Raised Sell value of adult Parrots 
Raised Sell value of adult Bunnies 
Raised Sell value of adult Grey Cat 
Valentine tiara or Valentine collar you already own not in dress up menu 
Photos taken with the in-game camera are blurry and pixelated 
Food can only shows 3 digits (it should show 4 digits now) 
Baby basket growth times were 4 days (it is now set back to 3 days) 
Parrot perches can't be used outside 
Breeding Parrots produces a baby pig basket 
Black tailed blue dog can't breed 
Cheshire cat face is black (cats with black faces will keep them, but new Cheshire cats will have purple faces) 
British tea set won't stack on tables 
Cats get singing trick twice. 
Toys section missing from store- this is not a bug. Toys are no longer purchased, they are all free to use infinitely in the toy chest. 
Hats and collars won't stay on the Pet- to make it stick, first apply "none" hat or the blue collar to pet. The re-apply the hat or collar you want them to wear. 
Pets are breeding twice 
Tiger litterbox causes flash errors 
After you buy a tiger litterbox, the litterbox section of the store doesn't display right 
Mystery boxes don't display the clicks on the luck counter immediately. 
Facebook credits purchase error: "Application not validated by Facebook" 
Can't buy Pets from the store 
Some pets are invisible (but still in the room) 
Singing cat trick has no sound 
Singing cats give no rewards when petted 
Newly bought yard not showing, or pets in the yard not showing 
Can't sell a pet without publishing it 
Some of the newer dogs were charging wrong price in store 
Adoption link is a dead end (you didn't get any pop up when you were sent to your house) 
"Bottle of magic" cannot be placed on furniture. 
Typo on training screen (tierd) 
Recently unlocked new room, then all pets and furniture placed in the new room vanished. 
One room wouldn't load 
Missing Pets and Decorations. Images weren't loading. 
Breeding says your Pets are related when they are not. 
Bunny eyebrows 
Rooms don't open up to where the Piggy Bank is anymore. 
Adopting a Hamster gives you a turtle 
Posting pictures in the forum 
Happy Pets photo albums 
Some pink noses turned black. 
Baby baskets won't stay where you put them 
Items falling off Roman columns and French urn 
Ability to buy the Wild Spotted Cat 
Breeding 
Frozen Cats 
New gifts cannot be stacked 
Items won't stay stacked on log cabin bench. 
Some floors don't load in Medium or Low Detail mode 
Cannot place objects on the fireplace mantel 
Game lag

FIXING: 

  • Old messages appearing in the in game message box
  • Some users do not get the Bonus pet from the Toolbar install (please open a ticket)
  • Gryphon new players (*please note this is not an issue, but some users are having trouble with this. Please see the announcement to see directions on how to add new players)

Open a help ticket here: http://support.crowdstar.com/home 

 
FIXED:

  • Trader search function
  • Camera not working
  • White Glow Owls turned to Black Glow Owls
  • Hats and collars disappearing from pets after they go through the Fountain of Youth
  • Players are unable to send gifts or help requests due to friends list not loading
  • Not receiving Hell Deer after submitting email address
  • Pets coming unlocked in the trader - This is being worked on, no new tickets reporting this issue are necessary. 
  • Breeding failures with big pets
  • Baskets or pets not staying fed (game progress not saving) 
  • Users losing connection when breeding, purchasing, adopting
  • Love Idols/Potions failing on SB requests 
  • Not being able to add or remove neighbors
  • Pets going back to baskets after insta growth/reg growth
  • Social Breeding baskets not appearing or disappearing from gift box 
  • Bone sets 1&2 unavailable in pet park zone 2 
  • Unable to send/accept gifts
  • Mystery Boxes not counting clicks 
  • Users unable to make FBC purchases 
  • Photos issues
  • Timed Idols disappearing 
  • Pets turning into shadow pets. 
  • Users unable to get pets from trader 
  • Users not being able to access their gift boxes or hotels. 
  • Rudolph Spin Game
  • Users unable to load game/multiple disconnects 
  • Not being able to add or remove neighbors 
  • Losing Connection in Pet Park and losing gifts
  • Users unable to send 3 Social Breeding Requests a day or none at all 
  • Fountain of Youth and Rabbit Hole not moving to different rooms 
  • Temporary Idols disappearing 
  •  Purebred Multi-Glow Dragons not looking like their parents 
  •  Timed idols are not running out 
  •  Adding Neighbors 
  •  Tombstones are not Visible once placed 
  • Pink Panda/Chameleon Collection not able to be removed from Gift Box 
  • Glow Offspring Looses glow 
  • Collected all 5 panda decorations, but no free panda 
  • Litter Box in Nursery  
  • Tombstones disappear when placed 
  • Neighbors not adding again 
  • Pet Park Access 
  • SB request are not being recieved/sent. 
  • Social Breedings and Message inbox not working 
  • Pink Fable Dragon's eye color from the Feeling Lucky game has been fixed (retroactively fixed to pink). 
  • Spin Chameleon is Not producing items 
  • Can not purchase Dyes 
  • Adding neighbours, white screens. 
  • Cannot move items or pets to attic, nursery or some rooms and yards. 
  • Dyed bears come out multi-color. - NEWLY dyed bears will be solid colored. 
  • Gifted random cats turn black (fixed for NEW purchases) 
  • Gifted Adoption Idols do not move out of the gift box. 
  • oops lost connection error 
  • random cat was released by error and it would not grow, so anyone who had received "random cat" it has been changed to a white cat 
  • Hats do not appear on bears. 
  • Walls get stuck in the Gift Box from Accessory Box 
  • Gift Timed Idols are losing time in the inbox.- the fix is retroactive, if you have an idol in your gift inbox(doesn't matter how long ago it was placed there), when you place it in your room you should be able to use the idol for it's full term.
  • Litterboxes getting stuck in nursery- this fix is not retroactive. If you still have a litterbox stuck, please post in the bugs forum and we will remove it. 
  • Premium purchases not going through and not able to be disputed. 
  • Duck bills falling off. 
  • Totally black pets appearing in room - DONT feed/move/anything with these pets, as they will disappear on your next refresh. Glitch on the servers. 
  • Upgraded piggy bank doesn't change appearance 
  • Level-locked items that are above your level don't display correctly in store 
  • Game won't load in IE 
  • XP Idols not working properly. 
  • Gift box not clickable (Workaround: Refresh game with every gift you need to place in the game) 
  • Trapped Pets issues on server 10 
  • Idols received as gifts won't come out of the inbox
  •  Gift button - Not yet active!! 
  • Visit streak resetting for Pandora pets
  •  Reduction in size of nursery 
  • Dress up section showing other items 
  • New yard not displaying properly 
  • Gifts not being received - we may have made a fix for this, but unfortunatly all the old gifts wont work. All those will have to be 'ignored' on Facebook and new ones will have to be sent. 
  • Neighbors displaying as No Name 
  • Ferret Popup constantly appearing - WORK AROUND: Refresh your game, it will stop it constantly appearing. 
  • Accepting a neighbor doesn't change their status from pending- Fixed. BUT you will have to re-send these neighbor requests which were accepted or sent during the bug. 
  • flash error when trying to publish orphan bunnies 
  • Hats not staying on Fluffy Cats 
  • Pet sale pop-up offer for 00000 coins - 
  • Corrected Psychedelic Parrot name - 
  • Bunny Ears forum feed image display - 
  • Baby Blue Bunny forum feed image display - 
  • Pets now breed in front of the screen (prevents baby baskets from becoming hidden behind objects) 
  • Adult mixed breed Parrot sale price 
  • Baskets now appear at the front of the screen instead of at the back (so less likely to be behind furniture) 
  • Outdoor furniture is not able to move from yard to yard. 
  • Blessings not working. 
  • Baskets not growing, or need feeding too often. - 
  • Babies coming out as adults when hatching from the basket (or aging to adult instantly after birth) - 
  • dog collars not being reusable - 
  • Purchasing the same clothing within the same room for different pets 
  • PIN # errors in Pet trader, passwords starting with 0 being rejected when they are correct 
  • Siamese cat's "Meow"
  •  pets displaying more than once in the FIND A PET tab 
  • Hats and Collar available for adoption 
  • "Use" clothing error (switching items from pet to pet) 
  • Sale price, growth time, feed time for Grey Husky Sale price, growth time, feed time for Grey Dalmatian Fixed 
  • room loading error if you own a Spotted Dog or Brown Poodle 
  • Pets not showing in the Happy Hotel (If you have more than 4 pets checked in that exceed the maximum capacity, you'll have to check out the extra pets to see them populate in the window)
  •  Adopted pet lands in Happy Hotel 
  • Mocha German Shepherd- Mouth has been fixed from black to dark brown 
  • Selling price of old coin dogs 
  • Mystery Box Crashing browsers 
  • Blessed Basket pets hatching as full adults. 
  • Dogs look sad in grooming screen 
  • Pig and Bird eating not displaying food. S
  • tore doesn't scroll right in IE8- TEMPORARY WORKAROUND : Use Firefox or Chrome to access the store 
  • Raised Sell value of adult Parrots 
  • Raised Sell value of adult Bunnies 
  • Raised Sell value of adult Grey Cat 
  • Valentine tiara or Valentine collar you already own not in dress up menu 
  • Photos taken with the in-game camera are blurry and pixelated 
  • Food can only shows 3 digits (it should show 4 digits now) 
  • Baby basket growth times were 4 days (it is now set back to 3 days) 
  • Parrot perches can't be used outside 
  • Breeding Parrots produces a baby pig basket 
  • Black tailed blue dog can't breed 
  • Cheshire cat face is black (cats with black faces will keep them, but new Cheshire cats will have purple faces) 
  • British tea set won't stack on tables 
  • Cats get singing trick twice. 
  • Toys section missing from store- this is not a bug. Toys are no longer purchased, they are all free to use infinitely in the toy chest. 
  • Hats and collars won't stay on the Pet- to make it stick, first apply "none" hat or the blue collar to pet. The re-apply the hat or collar you want them to wear. 
  • Pets are breeding twice 
  • Tiger litterbox causes flash errors After you buy a tiger litterbox, the litterbox section of the store doesn't display right 
  • Mystery boxes don't display the clicks on the luck counter immediately. 
  • Facebook credits purchase error: "Application not validated by Facebook" 
  • Can't buy Pets from the store 
  • Some pets are invisible (but still in the room) 
  • Singing cat trick has no sound 
  • Singing cats give no rewards when petted 
  • Newly bought yard not showing, or pets in the yard not showing 
  • Can't sell a pet without publishing it 
  • Some of the newer dogs were charging wrong price in store 
  • Adoption link is a dead end (you didn't get any pop up when you were sent to your house) 
  • "Bottle of magic" cannot be placed on furniture. 
  • Typo on training screen (tierd)
  • Recently unlocked new room, then all pets and furniture placed in the new room vanished. 
  • One room wouldn't load
  • Missing Pets and Decorations. 
  • Images weren't loading. 
  • Breeding says your Pets are related when they are not. 
  • Bunny eyebrows 
  • Rooms don't open up to where the Piggy Bank is anymore. 
  • Adopting a Hamster gives you a turtle 
  • Posting pictures in the forum Happy Pets photo albums 
  • Some pink noses turned black. 
  • Baby baskets won't stay where you put them 
  • Items falling off Roman columns and French urn 
  • Ability to buy the Wild Spotted Cat 
  • Breeding Frozen Cats 
  • New gifts cannot be stacked 
  • Items won't stay stacked on log cabin bench. 
  • Some floors don't load in Medium or Low Detail mode 
  • Cannot place objects on the fireplace mantel 
  • Game lag
 
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