If you are unable to load the game, or run into issues loading the game or running it, please follow these steps to try to troubleshoot the issue. 

1) Are you using the latest version of your browser? 

2) Are you using Adobe Flash Player's latest update?

If not, download it for free here http://get.adobe.com/flashplayer Clear your browser's cache afterwards in order to use it. 

3) Here's how to clear your browser's cache: 

Internet Explorer 
a) Tools 
b) Internet Options 
c) Delete Browsing History- check the box for "temporary internet files" 
d) Refresh http://apps.facebook.com/happy-aquarium

Mozilla Firefox 
a) Tools 
b) Clear Recent History 
c) click the "details" button 
d) check the box next to "cache" 
e) click "clear now" 
f) Refresh http://apps.facebook.com/happy-aquarium

4) Please clear your Flash Player's cache: 

a) Open up your Flash Player settings menu:
- Windows: Click Start> Settings> Control Panel > Flash Player
- Mac: System Preferences (under Other) > Flash Player
b) Click on "Local Storage Settings by Site..."
c) Select cdnaquarium.crowdstar.com from the list
c) Click on Delete Website
d) Repeat that process for crowdstar-a.akamaihd.net
e) Refresh http://apps.facebook.com/happy-aquarium

5) Have you tried another web browser?

To determine if your browser is experiencing an issue, it can help to try another one, here are a few popular browser sites:

Google Chrome: http://www.google.com/chrome   (Windows, Mac, Linux) 

Mozilla Firefox: http://www.mozilla.com/firefox/    (Windows, Mac, Linux)

Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home   (Windows)

Apple Safari: http://www.apple.com/safari/   (Mac, PC)

If that doesn't work,

If you are having loading issues or the game screen is all grey, try downloading the special "debugger" version of the Flash player. This will give a detailed error message if you run into Flash bugs, which you can then copy and paste into your bug report here. (You don't need to speak the techy talk, just copy & paste any error you get and our developers will decipher it!) 

http://www.adobe.com/support/flashplayer/downloads.html 

Look for the "Debugger" version to download there